Coordinated schedules
Provider availability, device vendors, and imaging slots stay aligned without spreadsheets.
Healthcare ยท Care Operations
Hospital Management & Scheduling Coordination
Referral queues, provider calendars, bed boards, and ancillary vendors stay in sync so patients move from scheduling to discharge without manual chase-downs.
Referral receipt to staffed procedure block in a single workflow.
- Wait time reduction
- -42%
- OR utilization
- +11 pts
- No-show rate
- -28%
Average drop in specialty scheduling backlog within 60 days.
Coordinated case prep keeps operating rooms fully booked.
Automated reminders + ride coordination cut last-minute absences.
Bed + resource visibility
Command views show which wards have capacity and what prep work remains.
Closed-loop discharge
Follow-up appointments, transportation, and billing get triggered automatically.
Workflow blueprint
How Layi moves tickets from intake to resolution
Every phase stitches data, policy, and people into a reliable loop. Supervisors only step in when the system has already done the prep work.
Phase 1
Referral & Intake Sync
Every referral is validated, authorized, and matched to the right clinic in minutes.
Patient portalCall centerEMR feed
Referral normalization
Extracts orders, diagnoses, and prior records then scores urgency.
Automations
Document AIClinical rules engine
Outputs
Structured referralTriage status
Benefits & authorization
Checks payer eligibility, creates pre-auth packets, and notifies financial counselors.
Automations
Payer API orchestrationEstimator
Outputs
Authorization numberOut-of-pocket estimate
Provider + slot matching
Aligns provider specialty, location, and equipment needs with the patient window.
Automations
Scheduling optimizerResource planner
Outputs
Tentative appointmentPrep checklist
Phase 2
Resource Orchestration
Ancillary services, vendors, and wards prepare in sync with the booked case.
EMRBed boardVendor portals
Asset readiness
Orders implants, blood products, or equipment and confirms delivery windows.
Automations
Supply chain integrationTask routing
Outputs
Vendor confirmationsSterilization schedule
Staff coordination
Locks anesthesia, nursing, and tech coverage then updates staffing dashboards.
Automations
Staffing optimizerPager alerts
Outputs
Staff rosterGap escalation
Patient prep & reminders
Sends prep instructions, transport options, and two-way confirmations.
Automations
Omnichannel messagingReminder cadences
Outputs
Confirmed arrivalRisk flags
Phase 3
Day-of Execution & Close
Real-time updates keep command, families, and billing aligned until discharge.
OR boardNurse huddlesBilling queue
Live status & contingency
Monitors case progress, reassigns rooms when cases finish early, and notifies downstream teams.
Automations
RTLS feedsAlerting webhooks
Outputs
Status streamContingency actions
Discharge + follow-up
Generates discharge packets, schedules rehab visits, and pushes documentation to billing.
Automations
EMR templatingBilling handoff
Outputs
Discharge summaryClaim-ready charges
Post-visit monitoring
Collects PROM/ PREM surveys, watches readmission risk, and alerts care teams as needed.
Automations
Survey automationRisk scoring
Outputs
Follow-up tasksReadmission flag
Approval guardrails
Decisions still route through accountable owners. Layi merely prepares the packet and enforces the guardrails.
Block swap or overtime
OR directorRequests affecting surgeon block time or overtime budgets route to periop leadership.
High-cost device release
Supply chain leadImplant/device orders above threshold secure supply chain approval with full context.
Surge policy activation
Clinical leadershipBed expansion or surge capacity changes require CNO/CMO acknowledgement within the console.
Operations telemetry
Executives receive a live model of the workflow so staffing, QA, and product feedback stay in lockstep.
Capacity & census
Live dashboards + SMS alerts when thresholds breach.Bed, chair, and OR capacity vs demand is refreshed continuously.
Staff utilization
Workforce reports delivered to nurse managers.Highlights over/under staffed units days in advance.
Patient communications
Two-way SMS log plus unresolved queue.Tracks unanswered outreach and escalates high-risk patients to concierge teams.