Guided intake
Travelers describe intent in natural language; Layi infers budgets, approvals, and loyalty preferences.
Travel & Logistics ยท Corporate Programs
Corporate Travel Ticketing & Management
Requests, itineraries, policy enforcement, and emergency rebooking operate from one AI dispatcher so operators stop firefighting inboxes.
Request submitted to policy-compliant trip kit in under 15 minutes.
- After-hours calls
- -55%
- Policy compliance
- 98%
- Traveler satisfaction
- +12 pts
Proactive alerts + self-healing itineraries reduce escalations.
Budgets + travel rules enforced before tickets issue.
Faster responses and proactive updates boost feedback scores.
Policy-safe itineraries
Flights, hotels, rail, and ground are bundled with carbon + cost scoring before booking.
Always-on monitoring
Disruptions trigger instant rebooking and traveler comms without agent wait times.
Workflow blueprint
How Layi moves tickets from intake to resolution
Every phase stitches data, policy, and people into a reliable loop. Supervisors only step in when the system has already done the prep work.
Phase 1
Request Intake
Requests arrive via chat, Slack, or portal and become structured briefs.
Slack/TeamsPortal formEmail
Intent capture
Parses traveler needs, attendees, budget center, and urgency.
Automations
NLP intentPolicy lookup
Outputs
Travel briefApproval requirements
Approval routing
Determines if VP/legal/security approval is needed and kicks off the chain automatically.
Automations
Workflow engineReminder cadences
Outputs
Approval logPending tasks
Traveler profile sync
Pulls loyalty programs, visas, and past preferences to personalize options.
Automations
Profile enrichment
Outputs
Preference profileRisk flags
Phase 2
Trip Assembly
Itineraries are assembled with realtime pricing, policy scoring, and carbon impact.
GDS/APIsHotel partnersExpense platform
Option generation
Fetches multi-leg flight/rail options, ranks by cost, duration, and policy compliance.
Automations
Search aggregatorsScoring model
Outputs
Ranked optionsPolicy score
Bundle + approval
Builds the proposed itinerary, tags approvals, and notifies traveler + approver simultaneously.
Automations
Document builderApproval notifications
Outputs
Proposed itineraryApproval trail
Ticketing + expense prep
Issues tickets, books lodging, and pre-fills expense entries with receipts stored.
Automations
Ticketing APIsExpense integration
Outputs
Issued ticketsExpense draft
Phase 3
Monitoring & Rescue
Trips are tracked for delays, policy drift, or emergency routing with automated comms.
Flight status feedsSMS/emailDuty of care platform
Disruption detection
Monitors flights, weather, and travel advisories, scoring risk per traveler.
Automations
Status APIsRisk scoring
Outputs
AlertProposed action
Auto rebooking
Secures backup flights/hotels and confirms with traveler instantly.
Automations
Rebooking enginePayment orchestration
Outputs
Revised itineraryConfirmation
Post-trip wrap
Sends surveys, reconciles expenses, and logs carbon impact for reporting.
Automations
Survey automationCarbon calculator
Outputs
Feedback reportCarbon log
Approval guardrails
Decisions still route through accountable owners. Layi merely prepares the packet and enforces the guardrails.
Policy override
Budget ownerTrips exceeding spend caps capture executive sign-off with justification.
High-risk route
Security leadTravel to elevated-risk regions notifies security/duty of care leads.
Carbon offset opt-out
Sustainability PMOpting out of mandated offsets requires sustainability approval.
Operations telemetry
Executives receive a live model of the workflow so staffing, QA, and product feedback stay in lockstep.
Policy compliance
Compliance dashboard + auto reminders.Live view of bookings within policy, pending approvals, and frequent violators.
Traveler safety
Duty-of-care map.Shows who is on the road, risk levels, and contact info.
Budget burn
Finance export + alerting.Tracks travel spend vs forecast by department.